Is your Fitbit not turning on, and you don’t know why? It is quite clear that many users may become anxious when their Fitbit won’t turn on. Some people have reported that their Fitbit stopped working after being charged or blacked out suddenly, which suggests that it’s dead.
Fitbit as a brand is aware of this issue.
Their moderators have also commented on this and given some troubleshooting tips. And thankfully, many users are finding them useful.
With the help of this guide, we will discuss the possible causes of Fitbit not turning on as well as solutions to fix the problem. I recommend reading the article carefully as I also addressed the most commonly asked questions about this topic.
Table of Contents
Why My Fitbit Won’t Turn On? (Possible Causes)
A Fitbit won’t turn on can be a common issue for almost any Fitbit model, including Versa Series, Charge Series, Ionic, and Sense. Here are the most common reasons why your Fitbit won’t turn on:
- You have not charged your Fitbit for long enough.
- You might have made some changes in watch’s settings.
- You may have a waterlogged or otherwise physically damaged your Fitbit.
- Your Fitbit might be turned off due to an update or other software upgrade.
- Your Fitbit battery is dead and needs to be replaced.
If any of the above is a possible cause, you should take the necessary steps to fix it; Especially, if a change in the watch setting is what you’re assuming to be the cause. For instance, it might happen that you have forgotten to take off airplane mode or power-saving mode.
However, here are a few things below you can do to fix this problem.
5 Tips to Fix Your Fitbit Not Turning On
Restart Your Fitbit (Highly Recommended)
Fitbit moderators highly recommend restarting your Fitbit watch to resolve the “Fitbit won’t turn on” issue. Basically, when you restart your Fitbit, it clears all bugs that are causing your watch not to turn on, showing a blank or black screen.
Here’s how to restart your Fitbit:
- Hold down the back (left) and bottom buttons until you see the Fitbit logo. This should take less than 10 seconds.
Charge Your Fitbit
If you have been using your Fitbit all day long, your device’s battery might have depleted completely, the first troubleshooting step is to plug your watch into a charger and leave it untouched for an hour. Better yet, charge it overnight to see if that revives the tracker.
Now, if the watch boots up, you should be good to go. However, there is still a probability that your Fitbit won’t boot even after charging for hours, leading you to the next troubleshooting step, which is to inspect your charger and port.
Inspect Charging Port & Charger
Check if your Fitbit’s charging port is clogged with dust, dirt, or grime. Try cleaning the charging contacts with a cotton swab, it is also better to dip it into rubbing alcohol before cleaning. Also, make sure the Fitbit’s charging contacts and the cable pins are clean.
Still not charging? Probably you are using a faulty charger. Try replacing your current charger with a new one. You may even borrow the charger from a friend who owns a Fitbit Watch and test it before making the final purchasing decision.
Try Factory Reset Your Fitbit
Disclaimer: Factory Reset is not recommended to use unless this is the only option you have now.
If you don’t have any other options to troubleshoot your Fitbit, factory resetting may be your best option. Note that a Factory Reset will erase everything on your Fitbit, including your media files, your data, your settings, and all content. It is recommended that you do this at your own risk.
I still recommend a force restart over a factory reset. However, the choice is ultimately yours.
Recommended | How to Reset a Fitbit
Contact Fitbit Customer Care
If none of these methods work, contact Fitbit Customer Support. There may be a hardware problem with your Fitbit, so it must be sent for repair.
According to Fitbit’s Repair Policy, products sent for repairs usually get replaced with a refurbished Fitbit device due to the unavailability of spare parts. In cases where repairs are available, refurbished spare parts can be employed to fix the product.
Fitbit does not retain your watch’s data and is not responsible for data loss. Make sure you make a backup before sending your watch to Fitbit.
FAQs: Fitbit Won’t Turn On
Why Is My Fitbit Screen Black and Won’t Turn On?
If your Fitbit screen is black or blank and won’t turn on, there are a few steps to troubleshoot.
First, make sure that the battery is charged. If it’s not, plug it in to charge for at least 10 minutes. If it still won’t turn on, restart your Fitbit by following these steps:
1. Press and hold the button for 10 seconds, until you see a green light.
2. Wait until the green light goes off.
3. Press and hold the button again for 10 seconds.
Why Won’t My Fitbit Turn On Or Charge?
If your Fitbit still won’t turn on or charge, it can be a sign that your Fitbit’s battery is dead and time to replace the battery. For battery replacement, contact customer service for help. They will walk you through the process of replacing the battery
Can You Restart A Dead Fitbit?
It depends on what caused the Fitbit to become dead. Try charging your Fitbit if you’re assuming that complete battery drainage is causing your Fitbit to not turn on. However, another scenario could be your Fitbit’s battery being dead. In such a situation, you will need a battery replacement.
Can Fitbit Batteries Be Replaced?
A Fitbit’s battery is replaceable. You have to contact Fitbit’s customer service, they will replace it.
Can I Exchange My Fitbit for A New One?
Under Warranty Policy, Fitbit Remedies state that Free exchange or repair is only available if your Fitbit is still under warranty. The company will repair or replace the product (refurbished) at no cost if the defect does not involve physical damage.
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